SHIPPING & DELIVERY
iCelebrateDiversity.com is committed to getting products to customers as quickly as possible. If products are in-stock, orders usually ship within 1-2 business days. IF ORDERS ARE NEEDED BY A SPECIFIC DATE, PLEASE CONTACT US IMMEDIATELY AFTER PLACING THE ORDER. Custom items and large orders will require additional time. Please contact us immediately for estimated delivery times.
If products need to be placed on back-order they may take several weeks, depending on the supplier. If time is of the essence, please make a note in the "special instructions" area when ordering and we will notify you of estimated shipping time. At times, a portion of your order may hold for an item on back-order in an effort to reduce your shipping costs. Again, if time is of the essence and you would not like any portion of your order on hold, please make a note in the "special instructions" and we will gladly forward items separately.
iCelebrateDiversity.com makes every effort to get your order to you in your desired time. All expedited orders are shipped the following business day, after your order is placed. If customers need the order rushed, there will be a $5 (or 5% of the total order, whichever is more) rush fee assessed to the order. Cut-off time for shipping is 1:00 p.m. CST. If you would like expedited shipping, you MUST notify us immediately. If we do not stock the item, we will contact the supplier and make every attempt to have the order drop-shipped directly to you. Additional charges may apply.
Please note: Expedited orders that have been placed according to the above requirements that do not arrive by scheduled delivery time, may be eligible (at your request) for a refund or credit of transportation charges. Acts of God are not refundable.
Returns, Exchanges & Refunds
All returns and exchanges require a Return Authorization (RA) number and are subject to approval. NO EXCEPTIONS. To obtain a RA#, contact us within 3 business days of receipt of your order. You can email the request or call us toll-free at (866)458-7398. Please include your name, order number, address, telephone number and reason for return in the body of the email or have the information when calling. Please allow 1-2 business days for processing. You will be issued a RA# via email, which will include instructions for returning your package. Products must be returned in resellable condition within 10 business days of RA issuance. We reserve the right to determine whether an item is resellable.
ITEMS NOT RETURNABLE are opened: videos, cd's, audiotapes and any: sale items, perishables, artwork or custom pieces.
If you are returning a product because it is damaged, defective or not the correct product, iCelebrateDiversity.com will refund the postage due. Otherwise, postage is not refundable. Approved returns must be sent in original condition and packing materials, including the RA# number visibly on the box and invoice. Packages must be returned prepaid and insured.
All returns and exchanges must be sent to iCelebrateDiversity.com, 2410 W. Memorial Rd., Ste. C204, Oklahoma City, OK 73134. You will be notified via email that your return has been received and is in processing. Approved refunds will be issued to the card used for the original purchase. Please allow 1-2 billing cycles for the credit to appear on your statement. If the credit card has expired, a refund check will be issued.
iCelebrateDiversity.com takes great care in packaging orders. However, there are times when orders arrive damaged. Please contact us immediately if this happens. We will determine whether a pick-up of the damaged merchandise is necessary. If so, we will schedule a pick-up from your original ship-to location. Replacement orders will immediately be initiated--bare in mind there may be additional time needed to process the order, depending on availability. If a refund is necessary, the card used for purchase will be issued a full refund. Please allow 1-2 billing cycles for the credit to appear on your statement. If the credit card has expired, a refund check will be issued.
iCelebrateDiversity.com has a "NO CANCELLATIONS" policy. Because we confirm and/or process orders quickly, we are not able to honor requests for cancellations.
Refusal to take delivery of your order will result in the following deductions from your refund: 25% restocking fee, shipping and handling charges, rush fees (if applicable), and any other fees incurred by iCelebrateDiversity.com as a result of your refusal.
If you would like a sample of our Diversity Jellybeans please give us a call or email, we will be happy to include a quote for you as well.
We use UPS shipping quotes, however packages may be delivered by UPS, USPS or FedEx.
iCelebrateDiversity.com reserves the right to modify company policies at any time.